This Refund Policy was last modified on 5th August 2020
For any return and/or refund, customers must inform our team within 7 calendar days after delivery. This applies ONLY if the items they received are incorrect, damaged, or defective.
The item is not the item stated on the order summary. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
The item is found already damaged at time of delivery.
The Product does not function as described by the manufacturer’s or merchant’s specifications.
For incorrect item, Customer should return the incorrect item back to Daughters of Malaya before we can proceed to resend the correct item. Any additional shipping costs are borne by Daughters of Malaya. If Customer is unable or refuse to return the incorrect item back to Daughters of Malaya, the Customer can opt for a partial refund. A partial refund means Daughters of Malaya refunds part of the payment, giving the Customer a discount and the Customer get to keep the incorrect item.
How to Request for a Return/Refund
You can choose to contact us here or email us at firstname.lastname@example.org by stating the below details
- Subject Line: Return/Refund
- Order Number:
- Product Name:
- Reason: Wrong product delivered or product damaged upon delivery
- Photo of Product (compulsory to include):
We will then process the return/refund request accordingly.